Question 1

Darf ich Speisen oder Getränke mit in die Ausstellung nehmen?

Accepted Answer

Bitte lassen Sie Speisen und Getränke außerhalb des Auditoriums. Sie haben die Möglichkeit, Ihre persönlichen Gegenstände sicher zu verstauen, während Sie die Veranstaltung genießen.

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Falls Sie keine eigenen Speisen und Getränke mitbringen möchten, finden Sie in und um die Harpa zahlreiche gastronomische Angebote.

Question 2

Are there any physical restrictions for participating in the exhibition?

Accepted Answer

To enjoy the ride, you’ll need to be at least 100 cm (40 inches) tall.

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If you have a disability, or you do not feel comfortable in our dynamic seating, you can take a seat in the reserved area for wheelchair users. There, you can experience the sights and sounds of the experience in all its glory.

Question 3

What is the Volcano Express?

Accepted Answer

The Volcano Express is a thrilling virtual tour of Iceland’s volcanic landscapes. Your experience begins with an interactive pre-show where you’ll dive into the science before the real adventure starts.

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Thanks to our motion-based seating, 360-degree visuals and sensory effects, you’ll embark on a journey across Iceland’s active volcanoes. You’ll sense the heat of lava, feel the power of earthquakes and volcanic eruptions, and see the Land of Fire and Ice as you’ve never seen it before.

Question 4

What can I expect during the experience?

Accepted Answer

During the Volcano Express experience, expect a thrilling and informative insight into Iceland’s volcanoes and their impact on the lives of local people. You’ll feel the heat of lava and the frosty temperatures of Icelandic winter, as well as the turbulence of flight and the powerful tremors of an earthquake.

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Throughout the show, you’ll be seated in our state-of-the-art auditorium, equipped with ground-breaking motion seating. In around 10 minutes, you’ll journey from the heart of Reykjavík to remote mountain peaks and 800 years back in time, while learning all about how volcanoes have shaped our nation.

Question 5

Is the experience scary?

Accepted Answer

The Volcano Express is a thrilling ride that’s designed to bring you up close to some of the most powerful natural phenomena on Earth. It’s a feast for the senses and an exhilarating glimpse into the Land of Fire and Ice.

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That being said, the Volcano Express is a completely safe experience and it shouldn’t make anyone feel uncomfortable.

Question 6

How long does the Volcano Express experience last?

Accepted Answer

The Volcano Express experience lasts for 15-45 minutes. Your journey begins with a magnificent pre-show, followed by a breathtaking expedition across Iceland’s jaw-dropping landscapes and down to the center of the Earth. You won’t want to miss a moment!

Question 7

Is the Volcano Express suitable for all ages?

Accepted Answer

Volcano Express is suitable for everyone from the age of four.

Question 8

How realistic are the special effects during the experience?

Accepted Answer

The Volcano Express is as close as it’s possible to get to a real experience of volcanic phenomena. We’ve modelled the motion seating on real tectonic activity and created a sensory experience to give you an authentic glimpse of an eruption. Almost all of the filming is live footage of the eruptions in Fagradalsfjall between 2021 - 2024. The use of VFX (virtual effects) is very limited and mainly used to give viewers insight into Iceland’s volcanic history.

Question 9

Is the experience safe?

Accepted Answer

The Volcano Express experience is entirely safe. The motion seating technology is rigorously tested for safety and it comes with seat belts and sensors to ensure a comfortable ride.

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However, the experience does feature dynamic seating and flashing visuals. If you have a health condition that can be aggravated by visual stimuli, you should not ride or do so at your own risk.

Question 10

Is the experience available in different languages?

Accepted Answer

Volcano Express is shown in both English and Icelandic. We will chose the language based on the group attending.

Question 11

Is the ride accessible for guests with disabilities?

Accepted Answer

People with disabilities and those in wheelchairs can join the Volcano Express without the dynamic seating. There is a designated area with static seating where you enjoy the show.

Question 12

Is there seating available throughout the exhibition for those who need it?

Accepted Answer

Every guest has their own seat throughout the exhibition. Most people will enjoy the Volcano Express from the dynamic seating. However, if you attend in a wheelchair or you don’t for any reason want to experience the turbulence, there’s a dedicated space for you.

Question 13

How safe is the Volcano Express?

Accepted Answer

The Volcano Express is completely safe. The ride is equipped with comfortable seats, seat belts, and sensors in order to make the experience as comfortable, accessible, and enjoyable as possible.

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Be aware that the dynamic seating and stimulating visuals mean that the experience may not be appropriate for viewers with chronic pain or sensitivity to flashing lights.

Question 14

I am currently pregnant, is it safe for me to attend?

Accepted Answer

We do not recommend that you use the dynamic seating of the Volcano Express if you’re pregnant. But if you prefer to join the ride without the dynamic seating, that’s possible.

Question 15

I have epilepsy. Are there any potential triggers in the show that I should be aware of?

Accepted Answer

If you have severe epilepsy that is triggered by visual stimuli, you attend The Volcano Express at your own risk. The potential for triggers depends on your level of sensitivity, but in general, there are very few instances of flashing lights. The experience is similar to watching a movie, with the film lasting approximately 9 minutes.

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Question 16

Is Volcano Express wheelchair accessible?

Accepted Answer

Yes, people in wheelchairs can attend the Volcano Express. There’s a designated area where you can enjoy the experience without the dynamic seating.

Question 17

Are there any sensory considerations for visitors with sensitivities to light, sound, or motion?

Accepted Answer

The Volcano Express is a spectacular sensory experience, involving light, sound, and motion. For those who are able, it’s an opportunity to get closer to erupting volcanoes than you can in reality.

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However, if you have sensitivities to light, sound, or motion, you attend the show at your own risk. As an alternative, there’s also the opportunity to enjoy the show from static seating.

Question 18

Are there any health or safety precautions I should be aware of?

Accepted Answer

The Volcano Express is open to everyone who is above the age of 4 and at least 100 cm (40 inches) tall. If you have a heart condition, chronic pain, or a condition that’s aggravated by flashing lights, you’ll join the ride at your own risk.

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The experience features dynamic seating that emulates the sensation of an earthquake. If you are pregnant, have a disability, or do not feel comfortable on such seating, there is conventional seating available where you can enjoy the ride.

Question 19

Are there any accessibility services available for visitors with disabilities?

Accepted Answer

The Volcano Express is located within the Harpa Concert Hall and Conference Centre. The complex is easy to access and has spacious elevators that are accessible to everyone.

Question 20

Are service animals allowed during the Volcano Express experience?

Accepted Answer

Service animals are welcome in Harpa.

Question 21

Wo befindet sich der Volcano Express?

Accepted Answer

Der Volcano Express befindet sich im Harpa Konzerthaus und Konferenzzentrum, Austurbakki 2, 101 Reykjavík. Weitere Informationen finden Sie auf unserer Standortseite.

Question 22

Gibt es Parkmöglichkeiten in der Nähe des Volcano Express?

Accepted Answer

Ja, in der Tiefgarage der Harpa stehen Parkplätze zur Verfügung. Besuchen Sie auch die Website der Stadt Reykjavík für Informationen zu weiteren Parkmöglichkeiten.

Question 23

What are the nearest landmarks or attractions to the Volcano Express?

Accepted Answer

The Volcano Express is located within Harpa. With its striking design, waterfront position, and impressive calendar of cultural events, it’s one of the most visited sights in Reykjavík. Find out more here.

As Harpa is very centrally located within Reykjavík, you’ll find many of the city’s other sights and attractions close by, including:

The Sun Voyager sculpture
Hallgrímskirkja
The Icelandic Phallological Museum
Rainbow Street
Reykjavík Maritime Museum
And much more.

Question 24

Is there a map or directions available on the website?

Accepted Answer

You can find more information about the location of the Volcano Express, including a map and directions, on our location page.

Question 25

How do I get to the Volcano Express at Harpa?

Accepted Answer

Harpa is located in the centre of Reykjavík and it’s very easy to access by all forms of transport. Conveniently, the venue is just a few minutes’ walk from Lækjartorg, one of the city’s main public transport hubs.

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For information about arriving at Harpa by bus, visit the website of Strætó. You’ll find arrival and departure times for the city’s network and you’ll be able to plan your journey.

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If you’re arriving by bicycle, you’ll find bike stands on the east side of the concert hall and in the underground carpark.

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For those who want to arrive by car, you can use Harpa’s underground car park.

Question 26

How do I get to the Volcano Express using public transport?

Accepted Answer

The best way to reach the Volcano Express is via public transport. Harpa is located a few minutes’ walk from Lækjartorg, a square that’s a hub of public buses.

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Use the website of Strætó to check timetables and plan your trip.

Question 27

What should I wear during the experience?

Accepted Answer

The Volcano Express will take you across the extreme landscapes of Iceland all from the comfort of your seat. So, dress however you like, in whatever is comfortable for you.

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We have a small box between the seats in the auditorium for smaller items and in front of the auditorium there are shelfs for larger items.

Question 28

Is there a gift shop or merchandise available?

Accepted Answer

You’ll find a gift shop on the first floor of Harpa. Here you’ll be able to buy souvenirs to remember your trip to Iceland.

Question 29

Who can I contact if I have additional questions?

Accepted Answer

If you have any other questions that we have not answered here, do not hesitate to get in touch. Visit our contact page for details.

Question 30

How can I book tickets for the Volcano Express?

Accepted Answer

You can book tickets for the Volcano Express directly via our website. Simply visit our pricing and tickets page.

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You can also book in person at the ticket office at Harpa. As seats are limited, though, we always recommend booking in advance.

Question 31

Can I change or cancel my booking?

Accepted Answer

Yes, you’re able to amend or cancel your booking by sending an e-mail to Harpa box office .

Question 32

Do I need to print my tickets, or can I show them on my phone?

Accepted Answer

There’s no need to print your tickets. Electronic tickets are always valid at the Volcano Express. It’s much better for the environment.

Question 33

How early should I arrive before my scheduled time?

Accepted Answer

We recommend that you arrive 10-15 minutes before the show starts, so that you don’t miss a thing. But make sure you hang around and explore the other magical experiences Harpa has to offer after the show.

Question 34

Are group discounts or special offers available?

Accepted Answer

We offer fair pricing as standard for children and adults. We also have the following special offers available:

Gift tickets
Returning visits.

To make group bookings for over 39 people, contact midasala@harpa.is

Question 35

Can I buy Volcano Express tickets at the door, or do I need to book in advance?

Accepted Answer

As there are limited seats in the Volcano Express show, we always recommend booking in advance. However, you can purchase tickets from the desk in Harpa, as well as online.

Question 36

Are photos or videos allowed during the exhibition?

Accepted Answer

The Volcano Express is a cinematic experience with breathtaking visuals and sounds. We urge you to enjoy the show first-hand and all filming is prohibited during the show. During the show, we ask that all cameras and phones are switched off.

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